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Presented by VMSD
SEP 30-OCT 2, 2019 | Westin Copely Place, Boston, MA

{ Speakers }

Carol Austin

Carol Austin
VP, Marketing
Baskin-Robbins/Dunkin’ Brands

Carol is highly respected for her forward thinking in the realm of customer experience and retail branding. Creating an engaging customer journey, that is seamless from end to end, is her mission and she has plenty of ideas on this. Her approach is grounded ruthlessly in customer insight and using that to capture the imagination and thus the loyalty of guests. Carol has extensive experience in retail marketing and branding, having led and influenced strategy for numerous notable brands over the years, including Dunkin’ Brands/Baskin-Robbins, InterContinental Hotels Group, CVS, Stop & Shop, Delta Air Lines and more.

Speaking Session(s)